To enhance the best customer experience, we provide the following solutions. Feel free to contact us if you have any questions regarding Cancellations and Return Policy by emailing us at [email protected]. For immediate response, please call us at +977-9801988870. Your food order will have proceeded to the Kitchen Department immediately after your order has been confirmed. We are unable to cancel your order once your order begins to prepare in our Kitchen.
Food Order misplaced*
If you receive food that is different from your order receipt, we sincerely apologize. Please call us immediately if you found any errors in your order.
For cash on delivery, you will be refunded the total amount of cash once you return your food to our delivery rider.
For online payment, you will be refunded the total amount online once you return the food to our delivery rider.
Note: Food should not be touched or messy, otherwise the refund policy won’t be applicable.
We cook our food fresh with only the finest fresh ingredients. Refunds and/or replacements are available upon request in which food is wrong, totally damaged, or under other circumstances. Refunds are not typically available for food that a guest simply does not like.
Note: If you experience any dissatisfaction with your order, please let us know and do not consume it unless it is in good condition. We are committed to exchanging or refunding your order at no additional cost. Your feedback is valuable as it enables us to thoroughly analyze and assess the quality of our products through our dedicated quality assurance team.
Sorry, we cannot cancel, refund or giveaway if you change your mind or mistakenly order an item after the order has proceeded to our Kitchen Department.
Note*: If you are unreachable during delivery without any information, you will be charged 50% of your total due amount and need to do prepayment on your next order.
If you cancel your order more than 3 times from different contact without paying the due amount, you will be blocked and listed on the blacklist on Hunger End for a lifetime.
Refund Policy and Duration*
In the event that a refund is applicable, we are committed to processing your refund within 24 hours through your preferred online financial method.
We understand that there may be circumstances where a refund is warranted. If you find yourself in such a situation and are eligible for a refund, we want to assure you that we prioritize timely resolution. As part of our policy, we will initiate the refund process within 24 hours. This will be facilitated through any online financial method that you have chosen for your transactions with us. Our goal is to ensure a seamless and efficient refund experience for our valued customers.